Job Description
Overview
Role Description
- Incident Management (INCs)
Responsibilities
- Investigate and resolve Google Workspace-related incidents
- Recover deleted Google Drive and Shared Drive content
- Perform ownership transfers for:
- Google Docs
- Sheets
- Shared Drives
- Restore access to restricted files and folders
- Diagnose permission and sharing conflicts
- Support data recovery using Google Vault
- Provide incident resolution documentation
- Escalate unresolved platform issues when required
Qualifications
- 3 years managing enterprise Google Workspace changes
- At least 2+ years handling:
- Platform-wide configuration changes
- App deployments
- Feature governance
- Organizational Units (OUs)
- Feature-level controls
- Service enablement / disablement...