Job Description
We are looking for an experienced Executive – LMS Support / LMS Admin (L2) to join our team. The ideal candidate will be responsible for providing Level 2 support for enterprise learning platforms, troubleshooting technical issues, managing escalations, and ensuring a seamless learning experience for global clients. Key Responsibilities Provide L2 support for SAP Learning, Training Shop, and Certification Hub platforms. Troubleshoot and resolve complex technical issues. Manage incidents and escalations with end-to-end ownership. Perform Root Cause Analysis (RCA) and implement corrective actions. Collaborate with global stakeholders and cross-functional teams. Generate learning analytics, reports, and customer insights. Support continuous process improvements and platform enhancements. Ensure compliance with GDPR and organizational standards. Required Skills Excellent verbal and written communication skills. Strong analytical and troubleshooting abilities. Customer-centric approach with...