Executive Operations Assistant

We’re looking for a highly organized, detail-focused professional to support the Director of Customer Support with both executive and operational needs. You’ll monitor team operations, manage schedules, track projects, and provide concise, data-driven updates so leadership can stay focused on priorities. This is a role for someone objective, proactive, and thrives on keeping everything running smoothly behind the scenes.

Key Responsibilities

Operational Support

• Monitor team operations (including reviewing meeting recordings) to identify needs, trends, and potential issues.
• Track workforce attendance and prepare basic Excel reports.
• Act as a point of contact (POC) for the team to triage and prioritize requests.
• Summarize and flag urgent matters for leadership attention.
• Maintain awareness of team “temperature” and communicate findings objectively.

Executive/Admin & Project Coordination