Experienced Call Center Trainer
M
Mass Markets
📍 lambunao, iloilo, Philippines
Job Description
Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions to a variety of industries. Our contact centers combine on-site and remote agents powered by advanced technologies to enhance customer journeys and reduce costs.
We are hiring an Experienced Call Center Trainer to deliver high-impact training programs that prepare agents to succeed in a fast-paced environment. The trainer will play a key role in onboarding, upskilling, and supporting continuous learning across multiple client campaigns.
Position Responsibilities
- Facilitate new hire training, soft skills, product/process, and systems training.
- Design and update training materials, manuals, and e-learning content.
- Conduct training needs as...