Experienced HVAC CSR (Customer Service Representative)

We are seeking a professional, experienced HVAC CSR who understands the pace, pressure, and expectations of a busy service office.

This is not an entry-level position.

We are looking for someone who can step in and perform with minimal training.

 Minimum Requirements (Non-Negotiable):

3+ years of CSR experience

Prior experience in an HVAC company

Strong working knowledge of HVAC terminology

Fluent in:

Microsoft Word

Microsoft Excel

Email communication

Live chat systems

Multi-line phone systems

MUST have experience using ServiceTitan (3+ years)

Strong scheduling and dispatch coordination skills

Professional phone presence and customer communication

 Responsibilities:

Answer high-volume inbound calls professionally

Schedule and dispatch service app...