Experienced Trainer for Call Center
M
Mass Markets
📍 edwardsville, ns, Canada
Job Description
Become a key player in agent success with MCI as an Experienced Call Center Trainer. This position emphasizes effective training in a hybrid work environment.
In the role of Experienced Call Center Trainer, you will deliver impactful training programs aimed at onboarding and upskilling agents aligned with MCI’s customer service goals. You will design training materials, assess needs, and evaluate training to enhance effectiveness, ensuring agents are well-equipped to thrive. Your collaboration with Quality Assurance teams will be essential to meet performance objectives.
Key Responsibilities:
• Deliver comprehensive new hire training focused on skills
• Create and adapt training materials for evolving needs
• Assess training needs and propose actionable solutions
• Measure training success through data analysis
• Support agents with coaching and ongoing learning
Requirements:
• Minimum 3 years as a trainer in call center settings
• Excellent communication ...
In the role of Experienced Call Center Trainer, you will deliver impactful training programs aimed at onboarding and upskilling agents aligned with MCI’s customer service goals. You will design training materials, assess needs, and evaluate training to enhance effectiveness, ensuring agents are well-equipped to thrive. Your collaboration with Quality Assurance teams will be essential to meet performance objectives.
Key Responsibilities:
• Deliver comprehensive new hire training focused on skills
• Create and adapt training materials for evolving needs
• Assess training needs and propose actionable solutions
• Measure training success through data analysis
• Support agents with coaching and ongoing learning
Requirements:
• Minimum 3 years as a trainer in call center settings
• Excellent communication ...