Job Description
Description
As a Network Resource Center Engineer specializing in Fault/Incident Management, your role is crucial in monitoring, acknowledging, and resolving network alarms, incidents, and outages. You will be responsible for creating fault tickets, performing first-line troubleshooting, escalating incidents as necessary, updating ticket statuses, and implementing changes and activities based on schedule and quality standards. Your role also involves providing timely information on incident status, resolving complaints, and collaborating with support groups and team leaders to ensure efficient incident resolution and network stability.DUTIES AND RESPONSIBILITIES:
Monitors and acknowledges alarms at Alarm Management System (AMS)/ Element Management system (EMS) for Core network
Create fault tickets for Network Incidents and Outages
Performs first line troubleshooting of alarms, outages, network quality / performance ...