Field Customer Service Representative

Job Description
Insight Global is seeking a Quality Customer Service Representative (Claims/Quality Coordinator) for a top manufacturing client. This individual will play a critical role in bridging the gap between field teams and internal operations by managing and mitigating customer claims. They will intake and evaluate complaints, validate issues against technical documentation and blueprints, and collaborate closely with production and engineering teams to resolve discrepancies. This role requires a highly professional individual who is comfortable engaging with unionized field personnel, can navigate challenging conversations, and brings a proactive, problem-solving mindset. The ideal candidate thrives in a fast-paced manufacturing environment, enjoys working cross-functionally, and is passionate about improving quality and customer satisfaction.
- Intake and manage customer complaints/claims coming from field teams
- Work within claims management database (CMT) and ERP ...

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