Job Description
- Plans customer installations by coordinating customer support logistics and site preparation.
- Installs company machines and systems ensuring customer acceptance is successfully completed in a timely manner.
- Trains customers on proper operation, programming, and maintenance of company machines and systems.
- Monitors customer's workflow, work methods, and processes.
- Makes operational or process recommendations to achieve optimal machine and systems performance.
- Services customer accounts.
- Performs preventative maintenance, machine and process audits, technical phone support and other routine services.
- Troubleshoots and resolves machine and system problems.
- Repairs, updates, and retrofits machines and systems with company hardware, spare parts, and software solutions.
- Submits reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement ...