Job Description
Context
The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
The Field Generalist 2 analyzes and solves complex technical problems escalated from first line engineers including in-fab support. Identifies pre-existing workarounds and appropriate corrective action plan relative to primary competency.
Recognizes structural issues and escalates to stakeholders.
Requirements
BS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or thorough experience, with comparable thinking and working level. Experience in semiconductor industry and escalation support/management required.
Has specia...