Field Support Manager

Description

Site Lead to manage Operations team supporting Intel Kiryat Gat:

The Field Service Manager manages a team of Mangers and CSES to keep a customer’s equipment fleet in good working order. His/her main responsibilities are:

Team Management Define the planning for teams’ interventions, manage Paid Time Off Planning and back-ups.

Customer Relations Management

Report customer information to the engineering teams and the Service Manager

Inform customers of the status of the equipment and ensure customer satisfaction.

Hold regular meetings with customers (OC, KPIs, regular meeting with the service team) including preparation and follow-up of measures to be taken. Coordinate and align with the customer and the installation team on dates for the required installations.

Technical management

Monitor future installations of equipment in the region.

Manage customer claims and co...