Job Description
Key Responsibilities
+ Provide on-site and remote technical support for end users, resolving hardware, software, and system-related issues.
+ Manage and respond to support tickets, ensuring timely resolution in accordance with service level expectations.
+ Troubleshoot and support desktop operating systems, applications, and peripheral devices including printers, scanners, and mobile equipment.
+ Perform installation, configuration, and updates of hardware, software, and operating systems.
+ Conduct site visits to complete hardware installations, system upgrades, and support activities.
+ Document root causes, resolutions, and troubleshooting procedures in knowledge management systems.
+ Maintain accurate records of IT assets and device inventory.
+ Collaborate with IT teams and vendors to resolve complex issues and improve system performance.
+ Provide feedback to technical teams to support system enhance...
+ Provide on-site and remote technical support for end users, resolving hardware, software, and system-related issues.
+ Manage and respond to support tickets, ensuring timely resolution in accordance with service level expectations.
+ Troubleshoot and support desktop operating systems, applications, and peripheral devices including printers, scanners, and mobile equipment.
+ Perform installation, configuration, and updates of hardware, software, and operating systems.
+ Conduct site visits to complete hardware installations, system upgrades, and support activities.
+ Document root causes, resolutions, and troubleshooting procedures in knowledge management systems.
+ Maintain accurate records of IT assets and device inventory.
+ Collaborate with IT teams and vendors to resolve complex issues and improve system performance.
+ Provide feedback to technical teams to support system enhance...