Field Technical Support

In this role you will:

The Onsite Support Technician is responsible for end user support and work environment.

• Diagnosis and resolution of IT issues
• Equipment configuration and maintenance
• Creation of technical documentation and knowledge base articles
• 5-7 years' experience as technical support
• Operating Systems (Windows, macOS, Active Directory, DNS, DHCP)
• Horizontal and Vertical Application Distribution, SCCM, Liquid, CDP, Atom
• Remote Access, Virtual Desktop
• MDM, PXE boot
• Hardware (desktops, laptops)
• Networking (TCP/IP, WiFi, VPN, Vlan, routing protocols)
• Smart hands
• AV components (Videoconference, display, speaker, mic, hdmi switch)
• Security (firewalls, VTMs, antivirus, proxy, SASE)
• Service Desk/ITSM systems, Itil
• Clarity and objectivity in oral and written communication.
• Active listening and empathy to un...