Job Description
This role is located in Xalapa, Veracruz and is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre‑sales, post‑sales, and service delivery support. It caters to diverse customer needs, offers tailored solutions to complex accounts, employs proactive monitoring techniques, provides site support for break‑fix activities, and resolves complex issues. The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships.
Responsibilities
- Enhances customer experience by providing a comprehensive overview of installation activities, site‑specific information, and access to relevant contacts.
- Addresses customer‑relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols.
- Offers software services encompassi...