Job Title: Field Technician Support Lead
Department: Customer support
Revision Date: 6/1/2026
Location: Gatineau, QC
Level: S4
Company Overview:
Responsibilities:
Install 911 Call Handling Equipment at customer locations across North America.Train customers in system administration and usage.Provide on-site and remote troubleshooting for new and existing systems.Deliver accurate post-installation as-built documentation.Travel independently, often at short notice (primarily by air).Be available for extended travel periods of two to three weeks at a time.Install and configure hardware and software supporting 911 life-safety communications, including:Legacy 911 Telecommunication NetworksLegacy Telephone Networks (POTS, T1, PRI)SIP-based Next Generation 911 NetworksSIP-based Telephony NetworksInstall, configure, and troubleshoot...