Financial Systems Analyst

Join the Digital Business Operations Department as a Financial Systems Analyst, where you will serve as a key point of contact for providing support and solutions to both internal and external end-users of our core business applications. You will play a critical role in ensuring a seamless user experience and operational efficiency by collaborating closely with clients, technical support teams, and the Yardi vendor. This position requires a strong understanding of financial systems, excellent communication skills, and a proactive approach to problem-solving.

KEY RESPONSIBILITIES

• Application Support & Troubleshooting:
• Analyze, troubleshoot, and resolve user requests, incidents, and issues related to Yardi and other supported applications (Workiva, Replicon, Coupa, Anaplan, Jira) using ServiceNow.
• Provide end-user support and guidance on functionalities within the Yardi Voyager platform.
• Escalate complex issues to the ap...