FinTech Process & Knowledge Specialist

PayJoy is hiring a Process Associate in Bogotá to enhance operational efficiency through effective documentation and knowledge management. Responsibilities include updating standard operating procedures, monitoring knowledge content, and collaborating with stakeholders to define improvement goals.

The ideal candidate will have a relevant degree, customer service experience, and proficiency with tools like Zendesk and Microsoft Office. PayJoy offers local benefits, health insurance, and various perks including professional development and catered lunches.