FinTech SaaS Support Engineer - AI-Driven Customer Focused

SD Solutions is seeking a talented Customer Support Engineer to join a fast-paced fintech environment in Medellín, Colombia. This role requires delivering world-class customer support, resolving technical issues, and acting as a customer advocate. You should have over 2 years of experience supporting SaaS products and a keen understanding of ticketing systems like Zendesk.

In a dynamic setting, you'll collaborate closely with Product and Engineering teams to refine processes and continually improve support efficiency. This is an exciting opportunity to be part of a global fintech unicorn.