FNB Community Advisor

Job Overview

FNB is looking for a Community Advisor to join our Points of Presence (POP) team. The role focuses on delivering excellent service, understanding customer needs, and efficiently processing requests. This 12‑month hourly contract will help drive business growth through outstanding customer experiences, sales support, and digital channel adoption.

Key Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards.
• Achieve net profit growth through effective sales and service support.
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels.
• Grow the active customer account base to expand overall client engagement.
• Identify and maximise cross‑sell opportunities to strengthen customer relationships.
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