Job Description
The Fraud Specialist is responsible for identifying, preventing, and managing fraudulent activity across orders and payments. This role works closely with customer support, operations, and finance. This is a specialist role, not general CS.
Core Responsibilities
- Review flagged orders for potential fraud
- Evaluate customer accounts, order behavior, and risk signals
- Place orders on hold, cancel, or release based on risk assessment
- Handle US chargebacks end-to-end (Visa, Mastercard, Amex)
- Prepare and submit chargeback representment when applicable
- Maintain chargeback ratios within acceptable thresholds
- Work with CS agents on fraud-related customer inquiries
- Identify fraud trends and recommend prevention improvements
- Coordinate with payment processors, banks, and fraud tools
Required Skills & Experience
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