Job Description
Job Description
What you will be doing:
Reporting to the Manager, Front Office, responsibilities and essential job functions include but are not limited to the following:
- Demonstrating Reception, Concierge, and Operator standards of Service & Operational Procedures in all interactions and comply with all brand, hotel and departmental policies and procedures
- Must comply with most current Accor and Sofitel standards
- Have a complete working knowledge of all applicable systems, machines, and devices
- Be a driving force for the brand loyalty program. Enroll new ALL loyalty members and update guest ALL profiles. Upon check-in any guest without an ALL membership must be asked if they are a member, celebrating loyalty and if not member, subsequently offered enrollment
- Adhere to and promote the Company’s Health & Safety policies to ensure a safe work environment and be knowledgeable about all safety...