Job Description
A Front Office Assistant provides reception services for guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
As Front Office Assistant, you will serve on the Front Office Team to provide services for guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Assistant truly influences the first impressions of our guests and, therefore, is responsible for performing the following tasks to the highest standards:
- Achieve positive outcomes from guest queries in a timely and efficient manner
- Ensure an efficient reception experience for guests, including check‑in/out and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and/or other departments
- Demonstrate a high level of...