Job Description
Job Summary:
Maharlika City Inn is looking for Front Office Associate. Front Office Associate is responsible for providing excellent customer service to guests, ensuring a smooth check-in and check-out process, handling reservations, and addressing guest inquiries professionally. This role serves as the first point of contact and represents the hotel's image and standards.
Key Responsibilities:
- Welcome guests warmly upon arrival.
- Handle check-in and check-out procedures efficiently.
- Verify guest information and process payments.
- Respond promptly to guest inquiries, requests, and complaints.
- Accept and manage room reservations via phone, email, or walk-in.
- Update room availability and booking systems.
- Coordinate with housekeeping regarding room status.
- Prepare guest bills and process payments (cash, card, online).
- Maintain accurate records of transactions.
- Prepare daily reports ...