FRONT OFFICE ASSOCIATE

The role of the Front office associate is to provide the highest possible standard of check in and out experience to our guests and to serve as an efficient point of contact during their stay. This involves welcoming and acknowledging all guests according to company standards. To answer inquiries from guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Key Responsibilities Include

• Deliver a warm, friendly and professional welcome to all guests, ensuring an exceptional check-in and check-out experience.
• Act as the first point of contact for guests throughout their stay, responding promptly to enquiries and requests.
• Anticipate guest needs and provide outstanding customer service at all times.
• Manage reservations and update guest information accurately using hotel systems.
• Handle incoming and outgoing mail, distributing correspondence as ...