Job Description
Job Description
Description:
Follow up customer calls where necessary Complete call logs and produce call reports Answer calls professionally Respond to customer inquiries Research required information using available resources Handle and resolve customer complaints Enter customer information Identify and escalate priority issues Route calls to appropriate resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Stay current with system information, changes and updates Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e...