Front Office & Guest Services Supervisor

Your day to day:

FINANCIAL RETURNS

• Compile occupancy statistics.

• Monitor monthlyupselling andIHGR enrolment targets.

• Cash handling and banking procedures.

• Dealing with irregular payments.

• Supervise the cashiering system and prepare reports.

• Follow up on outstanding payments from TA/CORP.

• Instructing staff in credit policies and facilities.

• Instructing staff in cash security procedures.

PEOPLE

• Conducts shift briefings to ensure hotel activities and operational requirements are known.

• Conduct training in relation to Front Office matters.

• Maintains and ensure comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems is conducted thr...