Job Description
Overview
Deal with the arrival and departure processes for all guests ensuring the accuracy of data in all systems.
Greet and assist guests in a warm courteous and professional manner.
Handle credit transactions ensuring the accuracy of guest billing.
Handle guest complaints and inquiries promptly in a professional and empathetic manner aiming for swift and satisfactory resolution and striving to resolve issues to ensure guest satisfaction.
Ensure guests receive accurate and timely information about hotel amenities services and local attractions.
Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions restaurants and services.
Stay one step ahead of guests needs record and act on their preferences and handle their messages requests questions and concerns.
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