Front Office Manager

Lead, supervise, and motivate the front office team across both properties 

Ensure smooth and efficient check-in and check-out processes for all guests

Maintain high standards of guest service, anticipating guest needs and resolving issues promptly

Coordinate with reservations, concierge, housekeeping, and other departments to ensure seamless guest experiences

Monitor room inventory, manage room allocations, and work with revenue management to maximize occupancy and revenue

Train, mentor, and develop front office staff according to Accor brand standards and hotel policies

Prepare and analyze daily, weekly, and monthly front office reports on occupancy, revenue, and performance metrics

Promote Accor loyalty programs (ALL – Accor Live Limitless) and other hotel promotions to enhance guest retention

Enforce com...