Job Description
- Review and endorse created tickets with complete/required attachments to the processing unit.
- Handle escalated concern from CS Assistants.
- Coordinate with other concerned units in resolving clients concerns
- Coordinate with appropriate resource for resolution of urgent concerns and escape critical issues to the Manager or CSDH
- Monitor CS Assistants daily transactions (assisted Sales Support/MA vs created tickets)
- Conduct performance evaluation of CS Assistants.
- Be abreast with all organization's products, service, procedures and guidelines
- Ensure 100% accuracy of all encoded information in the system, as authorized
- Protect sensitive information/data that must not be disclosed to Clients/Sellers/Non-Clients
- Participate effectively in team meetings
- Keep herself sound, dress and act as professional, at all times
- Perform other duties and functions as may be required by the CCC Manag...