Frontline Passenger Service Agent

Overview

Carlisle Support Services partners with Le Shuttle Eurotunnel to help operate one of Europe’s most important travel gateways — safely, efficiently, and with exceptional customer care.

We are now recruiting Passenger Service Agents to support this unique, safety‑critical operation. This is your opportunity to work in a fast‑paced, dynamic environment where no two days are the same.

What You’ll Be Doing

• Welcoming and assisting passengers with warmth and professionalism
• Providing clear, confident communication — even during busy periods
• Supporting check‑in, boarding, and safety procedures
• Acting as a visible and approachable presence across the terminal
• Responding to queries and resolving concerns efficiently
• Managing situations calmly, safely, and with sound judgement
• Supporting vehicle marshalling and traffic flow when required

What We’re Looking ...