Job Description
Mandatory skills:
• Technically skilled in IIS, monitoring, and alerting tools Datadog
• Power automates(power script) , AWS/Azure, ticketing tools like ServiceNow or any tools
• They need to have certification of ITIL or minimum 5 years of ITIL processes followed in their support project , previous exp in 24/7 and 24/5 production L1 support projects
• Analyzing incidents or services , updating resolution notes
• Adaptability to learn new technologies like salesforce
• Excellent communication skills- since they should directly interact with stakeholders
• Experience in managing or handling managed service projects