Job Description
Our 5-star hotel, located in a resort in Okurcalar / Alanya / Antalya / Turkey, has been serving the tourism sector for 30 years. In order to provide even higher quality service to our guests who come from many countries around the world to vacation at our hotel, we are looking for a Guest Relations Officer to work with us in 2025 and the years to come.
Tasks
Greet guests with a friendly smile.
Listen carefully to all requests and complaints from guests and provide solutions.
Communicate with relevant departments to resolve complaints.
Maintain a professional and polite attitude while resolving guests' issues.
Regularly monitor guests' accommodation experiences.
Measure guest satisfaction through surveys, feedback, and direct communication.
Respond quickly and accurately to guests' special requests (e.g., room preferences, additional services, etc.).
Prepare surprises for guests on special oc...