Job Description
Job Description:
#LI-DNI•5+ Experience in Genesys cloud Architect IVR flow build
•Experience in CX administration for inbound, outbound, Digital channels, Genesys bot
•Experience in integrations with CRM platforms
•Experience cloud APIs and node JS
•Experience in customer requirements documentation and design.
•8+ years of experience overall including Genesys Engage
•Experience in handling Customer requirement discussions, design documentation
•Experience in Genesys workforce management module Key Skills: Genesys cloud Architect IVR flow build, Platform experience as an Expert, Cloud Security, Cloud APIs and node JS, CX administration Location: CHN Required Experience: Min 8 yrs Positions: 1