Genesys Cloud - Principal Implementation Consultant

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.Position PurposeTTEC Digital is looking for enthusiastic Genesys Cloud consultants for Genesys Contact Center products and custom developed Cloud solutions. This position is responsible for the oversight, configuration, installation, and design of Genesys Cloud solutions. The implementation may be a new deployment, adding features, or creating new integrations and flows. The Genesys Cloud Principal Architect acts as a mentor on the project team and may serve as an escalation point for other delivery personnel on the project team and/or Support either remotely or onsite. Mentorship to teammates throughout the delivery organization is also a function of this role.Key Accountabilities·Demonstrate professionalism and leadership in representing the ...

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