Job Description
Job Description S N Required Information Details 1 Role Genesys Sr Developer 2 Required Technical Skill Set (Skill Name) GENESYS 3 No. of Requirements 1 4 Desired Experience Range 7+ years 5 Location of Requirement Bangalore / Mumbai 6 Keywords Genesys Cloud CX , Genesys IVR , Genesys Architect , IVR / Call Flow / Bot Keywords, Integration / API Keywords ,Genesys API , REST API , SOAP API , CRM Integration Desired Competencies (Technical/Behavioral Competency) Must-Have 4+ years of handson experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using Architect Proven capability in IVR design and endtoend call flow development, including secure flows and AI/bot integrations Strong handson experience across Genesys Cloud CX components, including: IVR, Call Routing, CTI, Agent Desktop AI & Bots, Dialers, Live Chat, Workforce Management (WFM) Omnichannel configuration and orchestration Genesys AI services such as IVA and Agentic AI Demonstrated expe...