German-speaking Customer Support Representative
Confidential
📍 Lisbon, Lisbon, Portugal
Job Description
Job Summary:
We are seeking a German-speaking Customer Support Representative to join our team and deliver outstanding service to customers across international markets. If youre customer-oriented, tech-savvy, and fluent in German, wed love to meet you!
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, and chat in German
Provide product, service, or technical support based on customer needs
Troubleshoot issues and provide clear and effective solutions
Maintain detailed and accurate customer records using CRM tools
Escalate complex cases to relevant departments when necessary
Follow company communication procedures, guidelines, and policies
Ensure high levels of customer satisfaction and loyalty
Requirements:
Native or fluent German speaker (C1/C2 level)
Good command of English (B2 or higher)
Previous experience in customer service is a plus
Strong communicat...