German Speaking Customer Support Specialist - Work In Sofia - Paid Relocation

Mercier Consultancy MD is excited to offer the position of German Speaking Customer Support Specialist, based in Sofia, with a paid relocation package! This role is ideal for individuals who are fluent in German and are passionate about providing excellent customer service. You will play a vital role in assisting German-speaking clients, ensuring they have the best experience with our services.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients through various channels, including phone, email, and chat
• Assist customers with inquiries and troubleshoot issues to ensure timely resolutions
• Document customer interactions accurately to maintain records and facilitate follow-ups
• Collaborate with other teams to elevate complex issues and ensure customer satisfaction
• Stay informed about products and services to provide accurate guidance to customers
• Participate in training sessions ...