German-Speaking Digital Wallet Support (Relocation Paid)

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives to join a leading Digital Wallet Provider in Greece. This role offers a unique chance to work in a dynamic environment while assisting clients with their digital wallet inquiries and providing exceptional customer service in German.
Key Responsibilities

• Handle customer inquiries regarding digital wallet services, transactions, and account management via phone, email, and live chat in German
• Provide assistance with troubleshooting issues related to digital payments and account access
• Educate customers about features, security measures, and benefits of using the digital wallet
• Document all customer interactions accurately in the CRM system for tracking and reporting
• Collaborate with technical teams to address complex issues and ensure prompt resolutions
• Stay updated on industry trends, ne...