Global 24/7 L1 Support & Tech Operations Analyst

Thakral One is looking for a Technical & Business Operations Analyst to provide L1 support in a fast-paced, 24/7 environment. The role involves managing client interactions through call, chat, and email, as well as monitoring ServiceNow dashboards for incident management.

The ideal candidate will have at least 3 years of industry experience and strong technical expertise in incident handling, along with effective communication skills to support global operations.