Global CX Program Lead & Insights Analyst

Johnson Controls, Inc. is seeking a candidate to enhance customer experience through measurement and reporting. This role involves managing customer experience programs globally and liaising with business partners to ensure actionable insights.

Ideal applicants should have a minimum of 5 years in customer or market research, strong analytical skills, and proficiency in Microsoft Excel, along with project management experience. Familiarity with tools like Qualtrics and Salesforce is preferred.