Global CX & Solutions Ops Director | AI-Enabled

Asurion in Santa Rosa, Laguna is seeking a Senior Director for Customer Solutions Operations to lead high-level performance across multiple global contact centers. This role involves delivering exceptional customer experiences, enhancing sales performance, and fostering a high-performance culture.

The ideal candidate will have a Bachelor's degree and at least 10 years of operational experience in a contact center, focusing on NPS, CRT, and effective team management while embracing AI tools to improve service delivery.