Global Director, Contact Center & Conversion
SHA
📍 huesca, kingdom of spain, Spain
Job Description
Job Purpose:
La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.
You will lead the global transformation: structure, processes, talent, technology, AI tooling, KPIs and incentives across multiple geographies. You will operate at the intersection of Sales, Operations and Marketing, building a high-touch, high-knowledge function capable of selling complex health and longevity programs to one of the world's most discerning audiences.
The ideal candidate has already built and led high-performing contact-center operations and understands how to create disciplined conversion systems focused on speed-to-lead, structured follow-up, pipeline visibility and measurable commercial performance across multiple markets and properties.
Main Duties & Responsibilities:
Strategy, Structure & GovernanceLead the design and execution of the Contact Center operating model, defin...