Job Description
Responsibilities
About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators. We are looking for a Philippines Buyer Experience & Seller Governance Program Manager to run consumer-facing programs that can help strengthen consumer trust and loyalty with the platform as well as seller-facing programs to ensure they realise their potential and delight buyers.
Responsibilities
1. Grasp, track, and analyze key metrics both for buyer experience such as CSAT, NPS, and CX, and seller governance related to fulfilment, services, and compliance to drive improvements. Demonstrate strong business sense and an understanding of commercial drivers and blockers, and leverage ...
About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators. We are looking for a Philippines Buyer Experience & Seller Governance Program Manager to run consumer-facing programs that can help strengthen consumer trust and loyalty with the platform as well as seller-facing programs to ensure they realise their potential and delight buyers.
Responsibilities
1. Grasp, track, and analyze key metrics both for buyer experience such as CSAT, NPS, and CX, and seller governance related to fulfilment, services, and compliance to drive improvements. Demonstrate strong business sense and an understanding of commercial drivers and blockers, and leverage ...