Global Implementation Leader Focused on Customer Experience Enhancement
R
Rippling
📍 toronto, on, Canada
Job Description
Become a key player enhancing customer satisfaction as a Global Implementation Leader. Drive operational success through effective team management and data-driven strategies.
This senior role is essential in shaping customer experiences during onboarding. With a focus on building high-performing teams, you will implement strategies aligned with key business objectives while collaborating with various departments. Your operational insight will ensure timely customer resolutions and product enhancement.
Key Responsibilities:
• Hire and develop high-performing teams for implementation
• Manage customer escalations to maintain positive relationships
• Build efficient processes based on data analysis
• Drive the execution of strategic quarterly plans
• Monitor performance and enhance key metrics
Requirements:
• 8+ years leading in Implementation or Customer Success
• Experience managing distributed teams effectively
• Proven ability to meet SLAs and key perf...
This senior role is essential in shaping customer experiences during onboarding. With a focus on building high-performing teams, you will implement strategies aligned with key business objectives while collaborating with various departments. Your operational insight will ensure timely customer resolutions and product enhancement.
Key Responsibilities:
• Hire and develop high-performing teams for implementation
• Manage customer escalations to maintain positive relationships
• Build efficient processes based on data analysis
• Drive the execution of strategic quarterly plans
• Monitor performance and enhance key metrics
Requirements:
• 8+ years leading in Implementation or Customer Success
• Experience managing distributed teams effectively
• Proven ability to meet SLAs and key perf...