Global Knowledge & Learning Lead — Remote

Affirm

📍 Canada, PE, Canada

Full-time Other-General Posted February 28, 2026

Job Description

A leading financial technology company is seeking an experienced operations leader to enhance customer service quality. You will be responsible for defining and executing servicing strategies, leading transformation initiatives, and building technical resources within a remote-first environment. The ideal candidate has at least 5 years of experience in operational excellence, strong knowledge management skills, and a commitment to continuous improvement. This position offers competitive compensation and a comprehensive benefits package.
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