Global Oncall Escalation Program Manager

ByteDance

📍 Pateros, Metro Manila, Philippines

Full-time Management & Operations Posted February 19, 2026

Job Description

A leading tech company in Metro Manila seeks an Oncall Escalation Program Manager to oversee escalation processes and manage complex cases. This role involves establishing escalation frameworks, conducting root cause analyses, and ensuring effective communication across teams. Candidates should have a BA/BS degree, experience in escalation management, and strong analytical skills. Join a diverse and innovative team dedicated to inspiring creativity and enriching lives through technology.
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