Job Description
Description
POSITION SUMMARY
Our innovative company is looking to fill the role of Service Desk Associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent.
ESSENTIAL JOB FUNCTIONS:
Act as a Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services.Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
Willingness to work in all different shifts of a 24x7 support organization.
Assist users with VPN issues, troubleshoot users account in Active Directory.
Troubleshooting O365 applications like Outlook, One Drive, Microsoft Teams etc.
Prioritize incidents ...