Global Service Desk (GSD) Analyst - Part Time

Part Time Global Service Desk Analyst

Location: Calgary, Edmonton, Toronto, Vancouver, or greater areas.

Integrated Global Services team seeks an experienced technical support professional to provide Tier I service to IT and communications systems, ensuring high‑quality customer service and assisting clients worldwide.

Responsibilities

• Submit fully documented customer issues into the ticket management system.
• Analyze symptoms, determine urgency, and provide resolution when possible.
• Dispatch incidents to Tier II support when first‑call resolution is not possible and manage incident through its lifecycle.
• Assist with internal and external escalations.
• Identify process‑improvement opportunities and collaborate with peers and leads.

Qualifications

• 2+ years of experience in a technical support role, providing Tier I support in a service desk or help desk.
• Profes...