Global Service Desk (GSD) Analyst

Long View. A career that helps you get more out of life.

Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?

We are looking for professional and eager Global Service Desk Analysts for our Integrated Global Services team located in Toronto, Calgary, Edmonton, Vancouver or the greater area. You will have a direct impact on Long View's success through leading the delivery of service excellence while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk.

A Day in the life

• Submit fully documented customer issues into a ticket management system
• Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
• Dispatch an incident to the appropriate Tier II support group when first ...