Global Workforce & Capacity Planning Lead

A leading global BPO company is seeking a workforce planning leader in Caloocan, Philippines. You will oversee the Customer Care department's staffing needs and optimize resource allocation to ensure service excellence. Successful candidates will have a minimum of 5 years call center experience, be proficient with workforce management tools, and possess strong leadership skills. The company fosters a collaborative environment and offers competitive compensation, growth opportunities, and a balanced work-life culture.
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